Our Caring Team
Experts in Their Fields
A Personal and Responsive Relationship with You During This Most Sensitive Time.
New England Low Vision and Blindness is a place where the genuine care and service of our clients is our highest mission. We pledge to foster client independence, instill well-being, provide the finest personal service and aim to meet or exceed the expressed and unexpressed needs of our clients. "We are Ladies and Gentlemen serving Ladies and Gentlemen." This motto exemplifies the anticipatory service provided by all team members. No other company provides the unique talent, technology, training and care to help serve people with mild, moderate or severe vision loss. We are here to help.
Scott V. Krug
President and CEO
Scott founded NELVB with a spirit of personal care and desire to find the right solutions for people with vision loss. He has worked in the Low Vision and Blindness technology field since 1992. Recognized as a low vision technology expert, Scott frequently facilitates training workshops and presents for regional conferences, senior communities, colleges, veterans and eye care professionals.
Beyond group lecturing, Scott enjoys bringing low vision rehabilitation technology into a client's home, workplace or school and demonstrating its ease of use. He recognizes the responsibility of helping someone choose the correct rehabilitation technology tool, which will typically have a sizable impact on improving day-to-day living, and in becoming more independent, active, and happy.
"Pray, Hope and Don’t Worry” — St. Padre Pio
Director of Operations
Erin joined the New England Low Vision and Blindness team in 2014. She is an integral part of the day-to-day operations of the company. Erin primarily serves as the point person for all things pertaining to processing an order. Erin works closely with key accounts, State Agencies and VA hospitals throughout New England. When she isn’t working Erin is active in her community serving on a variety of volunteer boards as well as being a soccer & basketball coach. Erin and her husband are the proud parents of two daughters; her family is very active and enjoys playing and watching soccer and basketball.
“It is what it is.” ~J.E. Lawrence
Craig G. Pierce
Senior Director, Marketing & Partner Relations
Craig is an experienced executive with a career focused on strategic and direct marketing, business development, operations, and team development. He is passionate about a customer centric approach – wrapping everything around a positive customer experience while improving team dynamics. Craig has the unique ability to identify new market opportunities, establish and strengthen business partnerships, develop and execute strategic plans and analyze and improve business processes. Craig volunteers his time as a Board of Director at several organizations as well as a LUK Volunteer. When not working or volunteering, he enjoys time with his family and friends, and playing golf (poorly).
“Your real legacy is what you give the world, not what you leave it.” ~Philip McKernan
Senior Assistive Technology
Specialist & Trainer
Michelle is known as the best in the business of working with schools and in classrooms with children who are blind or visually impaired.
She has been working with adaptive computer technology since 1995. Yes, that was the tail-end of the DOS years for adaptive technology. Michelle typically works alongside the TVI, and she provides Assistive Technology Evaluations for students IEP. Michelle is skilled in providing trainings, evaluations and support in adaptive technology for the visually impaired, although her heart belongs to the blindness products. In Michelle’s adaptive technology travels, she has worked in schools, businesses; small and large, private homes, and organizations. She has also worked with people in many states in the USA and even as far away as India. Michelle loves to listen to books; it’s one of her favorite things to do, and she listens where ever and when ever she can.
Quote: “Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won’t come in.”
― Isaac Asimov
Senior Assistive Technology Trainer
Assistive Technology Trainer
Greg is a Assistive Technology Trainer & Consultant who travels to your home or school to install your assistive technology and provide training on your product.
Greg joined New England Low Vision and Blindness in 2019 and is the newest addition to our team.
After graduating from Bentley University, Greg worked in the financial technology industry as a Relationship Manager working with institutional money managers managing in excess of five-billion dollars. He went on to work in sales and marketing for a multi-billion dollar biopharmaceutical organization and also worked in marketing for a medical imaging company that specializes in nuclear medicine technologies.
Greg went on to complete his Masters Degree in Education and worked as a Guidance Counselor in a secondary setting where he also coached football.
Greg is currently an elected member of the Pastoral Council in his parish in Worcester and has been actively involved in youth ministry for many years.
Greg enjoys reading and playing golf and resides in Holden, MA, with his wife and three daughters.
We rise by lifting others. -author unknown
Sales & Operations Administrator
Amy joined the New England Low Vision and Blindness team in 2018. Amy’s primary role is to ensure the timely and accurate processing of customer and vendor orders. Amy is also involved in supporting the NELVB management team and to ensuring that our clients receive the finest personal service. When Amy is not in the office, she enjoys spending time with her husband and three children. Amy also enjoys quilting and sewing as well as community volunteerism.
Low Vision Specialist
Tracy Andrews is herself legally blind, and shows customers the latest in low vision equipment and shares strategies and tips for living a full and independent life with a vision impairment.
She is a Low Vision Specialist with more than 9 years of experience with both Vision Dynamics and New England Low Vision and Blindness. Tracy shows customers the latest in low vision equipment and shares strategies and tips for living a full and independent life with a vision impairment. Tracy is herself legally blind and can identify with the challenges and struggles our customers face. Tracy loves sharing her message of hope and inspiration to her customers and to groups around New England. Tracy loves to run and completed the New York Marathon. Her passions are spending time with her husband and two children, running with her friends, music and playing with her dogs.
“It’s a Marathon, Not a Sprint.” ~Kevin Karner
Kelly started with New England Low Vision and Blindness in 2009. She primarily handles the bookkeeping and financial needs of the business. She can also be found behind-the scenes at conferences and group presentations lending a hand setting-up, breaking-down, and anything in between. Kelly graduated from LeMoyne College with a BS in Accounting, and has held pivotal accounting positions throughout her career. She is a native of NY, and a proud Aunt to 20 nieces and nephews with whom she spends most of her spare time.
“There Are Three Kinds of People – Those Who Can Count and Those Who Can’t” ~Unknown
& Operations Assistant
Sharon has been part of the New England Low Vision and Blindness team since 2009. She spends most of her time in the office, calling clients to schedule delivery, installation and instruction of purchased technology. Sharon also helps out with a variety of office administrative tasks and projects. Sharon is a former high school math teacher. She holds a Bachelor of Arts in Mathematics from Clark University and a Master of Secondary Education from Worcester State University.
“Do small things with great love.” ~Mother Teresa