Our Caring Team
Experts in Their Fields
A Personal and Responsive Relationship with You During This Most Sensitive Time.
New England Low Vision and Blindness is a place where the genuine care and service of our clients is our highest mission. We pledge to foster client independence, instill well-being, provide the finest personal service and aim to meet or exceed the expressed and unexpressed needs of our clients. "We are Ladies and Gentlemen serving Ladies and Gentlemen." This motto exemplifies the anticipatory service provided by all team members. No other company provides the unique talent, technology, training and care to help serve people with mild, moderate or severe vision loss. We are here to help.
Scott V. Krug
Scott founded NELVB with a spirit of personal care and desire to find the right solutions for people with vision loss. He has worked in the Low Vision and Blindness technology field since 1992. Recognized as a low vision technology expert, Scott frequently facilitates training workshops and presents for regional conferences, senior communities, colleges, veterans and eye care professionals.
Beyond group lecturing, Scott enjoys bringing low vision rehabilitation technology into a client's home, workplace or school and demonstrating its ease of use. He recognizes the responsibility of helping someone choose the correct rehabilitation technology tool, which will typically have a sizable impact on improving day-to-day living, and in becoming more independent, active, and happy.
"Pray, Hope and Don’t Worry” — St. Padre Pio
David Keeler is an experienced executive management professional with over 20 years of business leadership experience across multiple industries and disciplines. With a background in sales, operations, and general management, David has a strong customer satisfaction orientation and distribution knowledge. He joined the New England Low Vision and Blindness team in April of 2013 with an aim to help build the infrastructure to take the business to it's next level. David serves on multiple Boards of Directors and has also served as a Revenue Co-Chair for the March of Dimes Central Massachusetts. When not working, he enjoys spending quality time with family and friends, cooking, and traveling.
"Give me a firm place to stand and I will move the earth." ~Archimedes
Dr. Kara Gagnon
Ntl. Dir. of Advanced Low Vision
Optometry & Rehabilitation Services
Dr. Kara Gagnon is a nationally recognized expert bringing more than 20 years’ experience helping veterans with vision loss and their families through advanced low vision rehabilitation.
She received her Doctor of Optometry in 1995 and spent 19 years in the Department of Veteran Affairs Medical Center in Connecticut, serving as the Director of Low Vision Optometry at the Eastern Blind Rehabilitation Center and Director of Optometric Acquired Brain Injury Clinic. Dr. Gagnon has taught at various colleges of Optometry, most notably as Assistant Clinical Professor of Visual Sciences at Yale Medical School Department of Ophthalmology for more than a decade. She is also currently the Founder and CEO of Peace of Mind Brain Injury Services. Dr. Gagnon has helped write national policy on the delivery system standards of care for visually impaired, blind and traumatically brain injured veterans. She has been awarded with seven national Commendations from the Department of Veterans Affairs, an award from the National Blinded Veterans Association and an award presented by Dr. James Peake (former Secretary of Health of the Department of Veterans Affair). Dr. Gagnon has also served as an Executive Council Member of the Vision Rehabilitation Section of the American Optometric Association; Chair of the Brain Injury Committee of the Vision Rehabilitation Section of the American Optometric Association; membership and Fellowship in the American Academy of Optometry; Advisory Board Member for SUNY College. In her free time, Kara enjoys competing in sprint triathlons and spending time with her two sons, Luke and Nate.
“Life shrinks or expands in proportion to one’s courage.” ~Anais Nin
Senior Assistive Technology
Specialist & Trainer
Michelle is known as the best in the business of working with schools and in classrooms with children who are blind or visually impaired.
She has been working with adaptive computer technology since 1995. Yes, that was the tail-end of the DOS years for adaptive technology. Michelle typically works alongside the TVI, and she provides Assistive Technology Evaluations for students IEP. Michelle is skilled in providing trainings, evaluations and support in adaptive technology for the visually impaired, although her heart belongs to the blindness products. In Michelle’s adaptive technology travels, she has worked in schools, businesses; small and large, private homes, and organizations. She has also worked with people in many states in the USA and even as far away as India. Michelle loves to listen to books; it’s one of her favorite things to do, and she listens where ever and when ever she can.
Quote: “Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won’t come in.”
― Isaac Asimov
Senior Assistive Technology
Specialist & Trainer
Gloria is both an expert and user of low vision equipment providing assistive technology services to children and adults in RI and the New England region for more than 20 years.
She has been providing assistive technology services to children and adults in RI and the New England region for more than 20 years. Gloria has worked closely with individuals who are blind or have low vision to identify, obtain and use appropriate technologies that support their independence and success at home, in the classroom, throughout the community and in the workplace. Gloria has also been involved with voice recognition technology development and training since 1995. She has used this knowledge to provide assessments and training to individuals with both learning and mobility concerns that prevent them from using technology in the traditional manner. Gloria is a user of assistive technology who has been involved in both local and national discussions regarding the Assistive Technology Act, Telecommunications Act, the implementation of NIMAS (National Instructional Materials Accessibility Standard) in Rhode Island, and the development and implementation of the comprehensive Rhode Island State Plan to address the needs of Rhode Islanders with visual impairments through the Rhode Island Vision Education and Services Program (RIVESP) Advisory Board. In her spare time Gloria enjoys wilderness camping, woodworking, cooking, and spending time with her family.
“Let the world know why you are here and do it with passion.” ~Wayne Dyer
Erin joined the New England Low Vision and Blindness team in 2014. She is an integral part of the day-to-day operations of the company. Erin primarily serves as the point person for all things pertaining to processing an order. Erin works closely with key accounts, State Agencies and VA hospitals throughout New England. When she isn’t working Erin is active in her community serving on a variety of volunteer boards as well as being a soccer & basketball coach. Erin and her husband are the proud parents of two daughters; her family is very active and enjoys playing and watching soccer and basketball.
“It is what it is.” ~J.E. Lawrence
Tracy Andrews is herself legally blind, and shows customers the latest in low vision equipment and shares strategies and tips for living a full and independent life with a vision impairment.
She is a Low Vision Specialist with more than 9 years of experience with both Vision Dynamics and New England Low Vision and Blindness. Tracy shows customers the latest in low vision equipment and shares strategies and tips for living a full and independent life with a vision impairment. Tracy is herself legally blind and can identify with the challenges and struggles our customers face. Tracy loves sharing her message of hope and inspiration to her customers and to groups around New England. Tracy loves to run and completed the New York Marathon. Her passions are spending time with her husband and two children, running with her friends, music and playing with her dogs.
“It’s a Marathon, Not a Sprint.” ~Kevin Karner
Art drives to your home to help you set up and train you on how to use your low vision device.
He is a veteran and joined the New England Low Vision & Blindness team in 2015 as a Lead Systems Installer. Art’s career has spanned over 45 years, having worked as a High School teacher and hockey coach and as a senior level executive in the mortgage banking field. After graduating from Assumption College, Art went into the Army in 1971 serving in the National Guard and received an honorable discharge in 1977. He went on to receive a master’s degree from Fitchburg State College in 1985. Art also spends his time working as a golf instructor for juniors and adults at Juniper Hills Golf Teaching Center. He and his wife Margie currently reside in Shrewsbury MA.
“If you don’t know where you are going, you might wind up someplace else.” ~Yogi Berra
& Operations Assistant
Sharon has been part of the New England Low Vision and Blindness team since 2009. She spends most of her time in the office, calling clients to schedule delivery, installation and instruction of purchased technology. Sharon also helps out with a variety of office administrative tasks and projects. Sharon is a former high school math teacher. She holds a Bachelor of Arts in Mathematics from Clark University and a Master of Secondary Education from Worcester State University.
“Do small things with great love.” ~Mother Teresa
Kelly started with New England Low Vision and Blindness in 2009. She primarily handles the bookkeeping and financial needs of the business. She can also be found behind-the scenes at conferences and group presentations lending a hand setting-up, breaking-down, and anything in between. Kelly graduated from LeMoyne College with a BS in Accounting, and has held pivotal accounting positions throughout her career. She is a native of NY, and a proud Aunt to 20 nieces and nephews with whom she spends most of her spare time.
“There Are Three Kinds of People – Those Who Can Count and Those Who Can’t” ~Unknown
Low Vision Consultant
& Operations Assistant
Kate joined New England Low Vision and Blindness in 2016. She is a licensed Massachusetts Health Insurance Broker and pursuing her degree in Business Administration and Management. She assists with administrative tasks and assistive technology orders. Kate is passionate about helping our customers with solutions for anyone with mild, moderate or severe vision loss. Kate, originally from Chicago, is an avid reader who enjoys traveling the globe, trying new things, and spending time with loved ones. She is also a lover of cheese, cats, and clothes.
"I don’t want to get to the end of my life and find that I just lived the length of it. I want to have lived the width of it as well.” ~Diane Ackerman
Craig G. Pierce
Craig is an experienced executive with a career focused on strategic and direct marketing, business development, operations, and team development. He is passionate about a customer centric approach – wrapping everything around a positive customer experience while improving team dynamics. Craig has the unique ability to identify new market opportunities, establish and strengthen business partnerships, develop and execute strategic plans and analyze and improve business processes. Craig volunteers his time as a Board of Director at several organizations as well as a LUK Volunteer. When not working or volunteering, he enjoys time with his family and friends, playing golf (poorly) and spending time in York, Maine.
“Your real legacy is what you give the world, not what you leave it.” ~Philip McKernan
Avery joined the New England Low Vision and Blindness team in 2016. Avery assists with transportation and logistics for key team members. He is a volunteer with the American Red Cross, both in helping to run blood drives and also in the frequent donation of platelets. In his spare time, Avery has a real passion for history and video games.