Our Caring Team

Experts in Their Fields

A Personal and Responsive Relationship with You During This Most Sensitive Time.

New England Low Vision and Blindness is a place where the genuine care and service of our clients is our highest mission. We pledge to foster client independence, instill well-being, provide the finest personal service and aim to meet or exceed the expressed and unexpressed needs of our clients. "We are Ladies and Gentlemen serving Ladies and Gentlemen." This motto exemplifies the anticipatory service provided by all team members. No other company provides the unique talent, technology, training and care to help serve people with mild, moderate or severe vision loss. We are here to help.

Scott V. Krug

President

More About Scott

In 1992, Scott began his more than three decade career in the Low Vision and Blindness industry. He is currently the President and CEO of New England Low Vision and Blindness, located in Worcester, Massachusetts. Scott is the driving force behind the company's mission to improve the quality of life for individuals who are blind or have low vision through the use of assistive technology, training, and care.

With a background in strategic leadership and growth outcomes with several prominent low vision and blindness organizations, Scott is dedicated to making a personal impact on those affected by vision loss. His expertise in the field is widely recognized, leading a team of twenty professionals, serving six states as the principle provider to an incalculable number of clients of the Federal and State Government, Teachers of the Visually Impaired, Non-Profits and individuals who are home bound, suppling all the leading low vision and blindness assistive technology.

Scott is also the chief assistive technology specialist supervising and carrying out training services supporting several contracts including Deaf-Blind, Vocational Rehabilitation, Veterans Administration and Seniors. Scott is the primary instructor conducting educational professional development assistive technology workshops on low vision and blindness assistive technology. Scott’s principal desire is to enhance the day-to-day functional independence of individuals experiencing vision loss, empowering them to be more active and happy.

"Pray, Hope and Don’t Worry” — St. Padre Pio

Erin Davis

Vice President of Operations

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Erin joined the New England Low Vision and Blindness team in 2014 and has quickly become a key component of the company’s growing success. As the Vice President of Operations, Erin manages all aspects of the company with dedication and efficiency. Along with other senior executives, she establishes and executes long-term plans and develops and implements operational strategies to meet the company’s present and long-term goals.

Erin oversees daily operations across varied departments, ensuring efficient and effective processes and implementing policies and procedures to improve operational efficiency. She monitors financial performance to ensure alignment with the company's financial goals and oversees major projects and initiatives, quality assurance, and customer satisfaction.

Known for her hard work and problem-solving skills, Erin is always available to lead and support her teammates, fostering a positive and productive work environment.

Outside of her professional life, Erin is very family-oriented. She and her husband have two daughters who are both in college, and a son-in-law who is currently in the police academy and the military. In her free time, Erin loves to spend time near the ocean and explore new places with her family.

“It is what it is.” -J.E. Lawrence

Craig G. Pierce

Vice President of Marketing
& Strategic Partnerships

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Craig is an experienced executive with a career focused on strategic and direct marketing, business development, operations, and team development. He is passionate about a customer centric approach – wrapping everything around a positive customer experience while improving team dynamics. Craig has the unique ability to identify new market opportunities, establish and strengthen business partnerships, develop and execute strategic plans and analyze and improve business processes. Craig volunteers his time as a Board of Director at several organizations as well as a LUK Volunteer. When not working or volunteering, he enjoys time with his family and friends, and playing golf (poorly).

“Your real legacy is what you give the world, not what you leave it.” ~Philip McKernan

Michelle Perkins, CATIS

Senior Assistive Technology Specialist

More About Michelle

Michelle is known as the best in the business of working with schools and in classrooms with children who are blind or visually impaired.

She has been working with adaptive computer technology since 1995. Yes, that was the tail-end of the DOS years for adaptive technology. Michelle typically works alongside the TVI, and she provides Assistive Technology Evaluations for students IEP. Michelle achieved the designation of a Certified Assistive Technology Instructional Specialist (CATIS).

Michelle is skilled in providing trainings, evaluations and support in adaptive technology for the visually impaired, although her heart belongs to the blindness products. In Michelle’s adaptive technology travels, she has worked in schools, businesses; small and large, private homes, and organizations. She has also worked with people in many states in the USA and even as far away as India. Michelle loves to listen to books; it’s one of her favorite things to do, and she listens where ever and when ever she can.

“Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won’t come in.” -Isaac Asimov

Stephanie Abruzzo, M.S.Ed., CATIS

Senior Assistive Technology Specialist

More About Stephanie

Stephanie is a Senior Assistive Technology Specialist who joined New England Low Vision and Blindness in 2021.

She holds an M.S.Ed. in Assistive Special Education Technology from Simmons College and a B.S. in Rehabilitation and Disability Studies from Springfield College. Stephanie also holds a Massachusetts Teaching Licensure in Instructional Technology and achieved the designation of a Certified Assistive Technology Instructional Specialist (CATIS).

Stephanie has been working as an Assistive Technology Specialist since 2013 and in the disability field since 2008. Stephanie is committed to supporting children and adults in meeting their goals through the use of assistive technology devices and strategies.

Stephanie resides in Feeding Hills, MA, with her husband and two children. She enjoys spending her free time gardening and riding her horse.

"A single act of kindness throws out roots in all directions, and the roots spring up and make new trees." -Amelia Earhart

William Hawley

Assistive Technology Specialist

More About Willam

William is an Assistive Technology Specialist who joined New England Low Vision and Blindness in 2022.

He has been working in the field of assistive technology for over 16 years, and has worked in various other IT industries for over 30 years, including systems administration, medical software consulting, product design, and software and mobile application development, to name a few.

His experience and skillset have grown exponentially since his first business venture selling and servicing PCs as a side-business out of his house, and he has been fortunate and ambitious enough to work under various IT-related titles since then such as Assistant Systems Administrator for a large auto group, Lead Medical Software Support Specialist for a medical software VAR, and Lead Developer on several web and media projects.

In 2006 William joined an assistive technology company, who served disabled veterans through a VA contract, as their overall technology guru, but with an official title of Marketing & Product Development, with a secondary title as Lead Software Engineer.

It was there where he began to expand his IT knowledge and experience to now include the disabled community specifically, and he became fond of helping the community through the use of assistive technology. He spent almost 16 years with that company before joining New England Low Vision and Blindness.

William is thrilled that at New England Low Vision and Blindness he can utilize his diverse and comprehensive IT skillset to continue to help the low vision and blind community.

William’s interests and hobbies include web development, music and video production, 360-degree and drone aerial photography, as well as 3D modeling and prototyping. He is a fan of retro sci-fi and is a huge Star Wars and Star Trek geek.

"Here's to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes ... the ones who see things differently -- they're not fond of rules, and they have no respect for the status quo. ... You can quote them, disagree with them, glorify or vilify them, but the only thing you can't do is ignore them because they change things. ... They push the human race forward, and while some may see them as the crazy ones, we see genius, because the people who are crazy enough to think that they can change the world, are the ones who do." - Steve Jobs

Tracy Andrews

Senior Assistive Technology Consultant

More About Tracy

With nearly 20 years of experience, Tracy has dedicated her career to helping people with vision loss regain confidence and independence through assistive technology. Living with a visual impairment herself, she understands the challenges her clients face and provides compassionate, practical guidance to help them achieve their goals.

Since joining Vision Dynamics in 2007, Tracy has worked with individuals across New England and beyond, empowering them with the tools and training they need to make everyday tasks more accessible. Her approach combines deep expertise with genuine care, ensuring that every person she works with feels supported, capable, and hopeful.

Outside of work, Tracy enjoys boating, walking her dog, and spending time with her husband now that their children are grown.

“It’s a Marathon, Not a Sprint.” ~Kevin Karner

Toni Johnson

Operations Manager

More About Toni

Toni joined New England Low Vision and Blindness in 2021 and currently serves as Operations Manager.

In this role, she oversees day-to-day operations, ensuring that orders are processed accurately and efficiently while supporting the entire NELVB team with exceptional organization and care. Toni plays a key role in fostering teamwork, improving workflows, and maintaining the high standards of service that our clients have come to expect.

When Toni is not working, she enjoys spending time with her family, knitting, attending concerts, and exploring the outdoors.

“We can't heal the world today but we can begin with a voice of compassion, a heart of love, an act of kindness." - Mary Davis

Stephanie Franklin

Sales and Operations Coordinator

More About Stephanie

Stephanie joined New England Low Vision and Blindness in 2023 as a Sales and Operations Assistant.

When she is not in the office, Stephanie enjoys spending time with her family especially when they can be oceanside in York Beach, Maine.

She is a wife to her husband Rob and a very proud mom to her daughter Jessica. They have 2 cats Norman & Jack who bring peace and joy to their home every day.

“Difficult roads often lead to beautiful destinations. The best is yet to come.” -Zig Ziglar

Jason Allen

Assistive Technology Consultant

More About Jason

With a deep passion for helping others achieve their goals, Jason joined New England Low Vision and Blindness to empower people with vision loss to live more independently and confidently. Legally blind himself, Jason has embraced technology as a way to navigate the world of low vision and believes the same opportunities are possible for others.

Since his diagnosis, Jason has earned his degree as a certified Peer Specialist in Massachusetts and dedicated his work to supporting individuals who are blind or visually impaired. His personal experience and professional training give him a unique understanding of the challenges faced by those with vision loss—and the confidence and optimism needed to overcome them.

Outside of work, Jason enjoys hiking with his wife, playing with his dog, and sharing good food and great company.

"Alone we can do so little; together we can do so much." -Helen Keller

Matthew Traceski

Assistive Technology Advisor

More About Matthew

Matthew has a diverse background in biology, biomedical research, education, and client-centered service. He holds a graduate degree in bioethics and has published work in the biomedical field, combining scientific expertise with a strong commitment to ethical care.

Before joining NELVB, Matthew taught students from elementary school to college undergraduates, developing a talent for communicating complex ideas in accessible ways. His experience also includes a lifelong dedication to service, including volunteering in nursing homes from a young age.

In his free time, Matthew enjoys hiking, playing board games, discussing literature (especially Tolkien), and spending time with his beautiful wife and newborn son on their homestead in Northern Massachusetts.

Quote:

"True charity consists in bearing all our neighbour's defects – not being surprised at their weakness, but edified at their smallest virtues." -Thérèse of Lisieux

Gloria Stuart

Assistive Technology Specialist

More About Gloria

Gloria has been providing assistive technology services to children and adults in RI and New England region for over 20 years. Gloria has worked closely with individuals who are blind or have low vision to identify, obtain, and use appropriate technologies that support their independence and success at home, in the classroom, throughout the community and the workplace. Additionally, Gloria has been involved with voice recognition technology development and training since 1995; she has used this knowledge to provide assessments and training to individuals with both learning and mobility concerns that prevent them from using technology in the traditional manner.

Gloria is a user of assistive technology who has been involved in both local and national discussions regarding the Assistive Technology Act, Telecommunications Act, the implementation of NIMAS (National Instructional Materials Accessibility Standard) in Rhode Island, and the development and implementation of the comprehensive Rhode Island State Plan to address the needs of Rhode Islanders with visual impairments through the Rhode Island Vision Education and Services Program (RIVESP) Advisory Board. In her spare time Gloria enjoys wilderness camping, woodworking, cooking, and spending time with her family.

“Let the world know why you are here and do it with passion” - Wayne Dyer

Jerry Berrier

Assistive Technology Specialist

More About Jerry

Jerry is an Assistive Technology Specialist who joined New England Low Vision and Blindness in 2021.

Jerry has worked in the field of assistive technology for over 20 years.

He spent six years as assistant manager at the Verizon center for customers with disabilities, followed by seven years as an assistive technology consultant specializing in work with Deafblind consumers.

Most recently, he ended a nine-year stint at the Perkins School for the Blind in the field of assistive technology.

He retired from full-time employment in June of 2021.

Jerry is past president and current secretary of the Bay State Council of the Blind, and past president of VIBUG, a long-standing Boston-based group of technology users.

His interests include audio production, accessible web design, and “birding by ear”. He has consulted on numerous accessibility projects with Mass Audubon and continues a long-standing working relationship with that organization.

"Assistive technology has opened a world of possibilities for me, and I want to share my knowledge with others who can benefit from it." Jerry Berrier

Lisa Chiango

Assistive Technology Specialist

More About Lisa

Lisa joined New England Low Vision and Blindness in 2021 as an Assistive Technology Specialist. Lisa, who is also deafblind, has been working with deafblind individuals for the past 20 years and helped establish the Deafblind Community Access Network. Previously, she was a specialist for Apple, providing product demos and accessibility training on a range of devices. Lisa received a B.S. in Computer Science from Gallaudet University and a Master of Visual Media Arts from Emerson College and is fluent in both American and Tactile Sign Language.

“Don't listen to negative influences. Believe in yourself, and show others what you can do. Only "you" can find your potential.” - Marla Runyan

Souneva Vitrac

Finance Manager

More About Souneva

Souneva joined NELVB in 2024, bringing her expertise in the daily financial operations of small businesses. She thrives on the problem-solving and puzzle-solving aspects of her work, enjoying the challenge of ensuring accuracy and efficiency in financial management. Passionate about being part of a collaborative team, Souneva finds fulfillment in helping tackle larger projects and contributing to the growth and success of the business.

When she's not at work, Souneva loves spending time with her family, especially supporting and watching her kids pursue their passions. In her free time, she enjoys working around her home & property, reading, and exploring creative pursuits.

"Anyone who stops learning is old, whether at twenty or eighty." - Henry Ford

Angelina Davis

Operations Assistant

More About Angelina

Angelina joined the New England Low Vision and Blindness team in 2021.

She is currently a student at Assumption University studying psychology and neuroscience.

Angelina primarily serves as the Assistant to the Director of Operations. When she isn’t working or studying, Angelina enjoys spending time with her family and cats, going out to eat, coaching soccer, and reading.

“Always follow your heart unless your heart is bad with directions” -Spongebob Squarepants

Sharon Krug

Co-Founder

More About Sharon

Sharon has been part of the New England Low Vision and Blindness team since 2009. She spends most of her time in the office, calling clients to schedule delivery, installation and instruction of purchased technology. Sharon also helps out with a variety of office administrative tasks and projects. Sharon is a former high school math teacher. She holds a Bachelor of Arts in Mathematics from Clark University and a Master of Secondary Education from Worcester State University.

“Do small things with great love.” ~Mother Teresa

Speak with an Expert: 888-211-6933

Our Caring Team

A Personal and Responsive Relationship with You During This Most Sensitive Time.

Scott V. Krug

More About Scott

Erin Davis

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Craig G. Pierce

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Michelle Perkins, CATIS

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Stephanie Abruzzo, M.S.Ed., CATIS

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William Hawley

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Tracy Andrews

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Toni Johnson

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Stephanie Franklin

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Jason Allen

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Matthew Traceski

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Gloria Stuart

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Jerry Berrier

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Lisa Chiango

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Souneva Vitrac

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Angelina Davis

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Sharon Krug

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